Privacy Policy
Updated: June 2024
General terms and conditions
Global Migration Advisors, LLC (hereinafter referred to as “the company,” “we,” “us,” or “our”) is fully committed to regulatory compliance and to the protection and privacy of personal information. Therefore, in this Privacy Policy, users (hereinafter referred to as “the user,” “the customer,” or “you”) of this website, visadosexpress.com, will find all relevant information to better understand how we handle your personal information.
In this regard, please note that if you confirm the payment of our professional services, you automatically acquire the status of a client that binds you to our Terms and conditions.
Legal Notice
| Purpose | The purposes for processing the personal data you provide to us include: -For the contact form: to deal with your request for information about our services and/or to resolve your queries, as well as to provide you with assistance or support. -For the Travel Document request form: to process your request once payment has been made for the requested services. |
| Legitimation | The legal bases that authorize us to process your personal data include the legitimate interest of the company to respond to your requests for information or to manage the procedures associated with your inquiry, as well as the explicit consent you have provided for the provision of our services and to receive communications necessary to complete the service you have requested. |
| Addressees | The company does not transfer your data to third parties without your informed, explicit and unequivocal consent, except for legal obligation or in front of governmental authorities required to provide the agreed service. |
| Rights | You may exercise your rights of access, rectification, cancellation, limitation, opposition and portability by submitting or sending your request along with a copy of your identity document to the address provided through the contact. |
We will update this Privacy Policy in accordance with new legislative requirements, case law, business needs, among other factors. Any changes or updates will be effective upon posting on our website. Therefore, we recommend that you periodically review this Privacy Policy.
It is important to note that in order to use our website, you must be of legal age and have the legal capacity to enter into contracts, according to the laws and regulations of the country where you were born and/or reside.
This Privacy Policy is not contractual in nature and does not form part of your contract with us, but does not affect your rights under applicable law.
What is personal information?
In the context of this Privacy Policy, “personal information” is defined as any data that identifies or can be used to identify an individual. This includes, but is not limited to, contact information such as full name, date and place of birth, postal or email address and signature, as well as other data such as your use of our website or your IP address.
Who regulates your personal information?
The company specified in our terms of service manages personal information collected in a variety of situations, including: browsing our website, completing the electronic travel authorization request form, contacting our customer service, among others.
When does this Privacy Policy apply?
This Privacy Policy applies to your personal information, which we collect, use and process as a user of our website and/or customer;
Our website may include icons and/or links that redirect to third party websites. It is important to consider that we do not manage these sites and, therefore, we are not responsible for the information and content they provide, nor for the correct delivery of functionalities and/or services they offer, as they are beyond our control. These third-party websites operate in accordance with their own privacy and cookie policies.
What personal information do we collect?
The personal information we collect from you includes:
- Direct interactions: Information we collect when you interact with us, such as by completing forms on our website (e.g., the electronic travel authorization request form or the contact) or by contacting our customer service through established channels.
- Automated technologies: We automatically collect data such as your IP address, the sections of our website you visit or the time you spend on our site through the use of cookies, our own and third-party cookies. You can view our Cookie Policy for more details about our site’s cookies, their purposes and other relevant information.
- Payment Information: We request your payment information only after you have completed the electronic travel authorization form and accepted our Terms and Conditions to proceed with the payment of such authorization. The information collected is securely transmitted to our registered payment service providers to authorize the transaction.
We do not store, view or access your complete credit or debit card information. It is the customer’s responsibility not to provide, send or access his/her card information through channels not authorized by the company.
Please note that we only require your personal information when it is strictly necessary for the purposes mentioned above. Therefore, if you provide us with more information than is necessary, you are consenting to its processing for the purposes for which you submitted it.
- Payment Information: We request your payment information only after you have completed the electronic travel authorization form and accepted our Terms and Conditions to proceed with the payment of such authorization. The information collected is securely transmitted to our registered payment service providers to authorize the transaction.
The user must provide his/her personal and/or private information in an accurate, updated and complete manner in order to properly submit his/her electronic travel authorization request and/or management.
Also, please note the following:
- If the company receives personal and/or private information from an adult in order to submit an application for electronic travel authorization from an individual who has not requested consent to communicate his or her personal data to us, the company will inform the person concerned of how it has obtained his or her personal and/or private information. In addition, if necessary, we will ask the individual who has provided such information to confirm whether he or she has requested permission from the individual concerned and, if necessary, to amend the situation. In any case, the person concerned will always have the possibility to object to the processing of his or her personal information to the company, and in such a case we will not be able to offer our services, and the submission of the application for electronic travel authorization will be cancelled.
- If the company has received personal and/or private information from a minor to submit his or her application for electronic travel authorization from an individual who is not his or her parent or legal guardian, as soon as the company detects such circumstance, it will proceed to take the appropriate measures to remedy the situation, including the possibility of canceling the submission of his or her application.
What do we use your personal information for?
Your personal information will be used for the following purposes:
- We offer professional services to assist you in submitting your application for electronic travel authorization. This involves verifying that you have completed the application correctly and provided the necessary documents according to government requirements. If not, we will request missing or incomplete information, as well as any additional documentation required.
- We will share with you updated Government information and operational communications about the status of your electronic travel authorization application, including approval or denial notifications. We will inform you if the Government requires additional information or documentation to process your application.
- We will provide you with requested information about us and our services, handle complaints or inquiries, and assist you with your refund or cancellation requests.
- We perform administrative tasks related to the processing and management of our professional services, such as verification of payment information for fraud control, accounting and invoicing.
- We comply with our legal obligations and are accountable to the judiciary, the police or the competent authorities according to regulations.
- We seek to improve your experience as a user of our website and the quality of our services and customer support by analyzing your browsing behavior on our site.
What legal grounds are used to process your personal information?
We process your personal information only when we have a lawful basis for doing so. The legal basis varies depending on why we collect and process your information. In most cases, the legal basis is established based on:
- We fulfill the contract established with you to verify that your electronic travel authorization application is correct and submit it to the Government; we keep you informed about the status of your application and communicate the Government’s final decision regarding its approval or rejection; we respond to your requests for information or any other type of information addressed to our customer service.
- We process your personal information with your consent for the purposes we tell you when we collect such information (for example, to provide the required information when you contact our customer service).
- We comply with our legal obligations and/or comply with administrative, judicial, police or other competent authorities’ regulations.
- It is in the legitimate interest of the company to (i) to verify credit or debit cards and other payment methods, (ii) to manage possible claims related to our services, (iii) to improve the user experience on our website and ensure its proper functioning, (iv) improve the quality of our services, (v) monitor fraudulent activities to maintain the security and integrity of our website.
How long do we keep your personal information?
We will retain your personal information for as long as necessary for the purposes for which it was collected, and keep it secure for as long as necessary. For example, we will retain it for as long as we comply with our legal obligations, deal with complaints relating to our services, complete investigations of detected fraudulent or unlawful activities, or maintain cookie information until consent is revoked. At the end of the required retention period, we will delete your personal information from our computer and storage systems.
If you have given us consent to process your personal information for specific purposes, you may withdraw that consent at any time. Upon receipt of your revocation request, we will remove your personal information from our records.
With whom do we share personal information?
Your personal information is processed and/or shared in the following circumstances:
- With the government of the country you plan to visit, as it is the competent authority to approve or reject applications for electronic travel authorization.
- With our payment service providers to process payment of costs associated with the electronic travel authorization request and to conduct fraud checks, as well as with your bank if there is a dispute over charges made.
- With technology service providers that host our computer systems and/or provide tools or technical support.
- To comply with our legal obligations and when required by administrative, judicial and/or police authorities, in accordance with applicable laws and regulations.
- To protect our legitimate interests in the event of a complaint related to the services we provide.
How do we protect your personal information?
Your personal information is securely stored in our computer systems, and we have implemented the necessary technical and organizational measures to ensure the confidentiality and integrity of your personal information, protecting it against unauthorized or unlawful processing, as well as against accidental loss, destruction or damage.
Likewise, we have adopted measures to ensure that our personnel, as well as our partners and collaborators who have access to your personal information, receive the necessary training and information regarding their obligations in handling the personal information of users and/or clients, in accordance with the specific purposes already mentioned.
While we make every effort to protect the personal information transmitted through our website and/or provided to us by other means, such as email or telephone, it is important that you also take steps to ensure that your information is protected;
What are your rights and how can you exercise them?
You have the right to access, rectify, erase, limit the processing, object to, and port your personal information by sending a written request through our contact.
You can change the “privacy settings” in your browser to adjust tracking cookies at any time. In addition, you can install programs or extensions on your browser, known as “Do Not Track”, that allow you to select the cookies you want to allow.
We will respond to your data protection request within one month; this period may be extended by up to two additional months if necessary, considering the complexity and number of requests. In such a case, we will inform you that we require more time to process your request and the reasons for the delay.
If you believe that your data protection rights have not been adequately respected, you may lodge a complaint with the competent supervisory authority.
We are available to answer any questions you may have regarding our Privacy Policy or the processing of your personal information, so please feel free to contact us via our form.